Communication In The Workplace

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Verbal and/or written communication is often the first, and most important, impression of the business that a customer receives.
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Training will:
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Develop skills to keep greetings simple and sincere
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Emphasize the importance of being pleasant, remaining unscripted and being brief
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Utilize a conflict resolution model to ensure difficult conversations are managed professionally
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Fine tune and ensure email communications are appropriate
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Knowledge and skills are increased through a series of customized role plays and interactive participation
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