Training Logic Course

Communication In The Workplace

Verbal and/or written communication is often the first, and most important, impression of the business that a customer receives.

Training will:

• Develop skills to keep greetings simple and sincere
• Emphasize the importance of being pleasant, remaining unscripted and being brief
• Utilize a conflict resolution model to ensure difficult conversations are managed professionally
• Fine tune and ensure email communications are appropriate
• Knowledge and skills are increased through a series of customized role plays and interactive participation