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“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
— Douglas Noel Adams
Building An Organization On Etiquette
Perhaps nowhere in life is etiquette more important than when building and maintaining an organiz...
Communication In The Workplace
Verbal and/or written communication is often the first, and most important, impression of the bus...
Prospecting Customers/Buyer Motivations
Learn how to manage an angry customer in the workplace or over the phone.
Utilizing Interpersonal Skills
Increasing the bottom line through exceptional customer service is a short- term goal with long-t...