Training Logic Course

Advanced Conflict Resolution Strategies

Conflict Resolution Training

Conflict in the workplace is inevitable. Your organization is brimming with unique individuals with diverse backgrounds, styles, opinions, and objectives. Differences will arise, and how you deal with those differences is vital to establishing a positive work environment and an engaged workforce.

Successfully navigating disagreements in the workplace is of utmost importance to improve team collaboration and build resilient, professional relationships. Whether an individual contributor or leader, every member benefits from conflict resolution training.

Why Is Conflict Resolution Training Beneficial?

• Boosts workplace morale
• Prevents disruptions to productivity
• Promotes effective communication
• Increases job satisfaction
• Builds trust and respect
• Promotes retention
• Supports a safe environment

About the Training

Elite Training of Louisiana's conflict resolution course is a highly interactive session where your team will learn the tools to address conflict and successfully navigate challenging situations experienced in the workplace.

The training addresses:

• Peer-to-peer conflict
• Team member-to-leader conflict
• Leader-to-team member conflict
• External stakeholders, such as customer-to-team member conflict

What’s Included in the Session

• Building trust: Techniques for resolving issues while establishing credibility and trust.
• Effective communication: Exploring the communication model and how to apply it during conflict.
• Active listening: Practical techniques and activities to sharpen listening skills for resolution.
• Understanding personalities: How personality types influence conflict and response styles.
• General role-playing: Teams will practice feedback scenarios and analyze approaches to conflict.
• Group discussions: Teams work through case studies to identify root causes and resolution strategies.
• Personalized role-playing: Practice with real-world conflict examples from your organization.