Training Logic Course

Advanced Conflict Resolution Strategies

Conflict in the workplace is inevitable. Your organization is brimming with unique individuals with diverse backgrounds, styles, opinions, and objectives. Differences will arise, and how you deal with those differences is vital to establishing a positive work environment and an engaged workforce.

Successfully navigating disagreements in the workplace is of utmost importance to improve team collaboration and build resilient, professional relationships. Whether an individual contributor or leader, every member benefits from conflict resolution training.

Why Is Conflict Resolution Training Beneficial?

Conflict resolution enables team members to effectively and respectfully address differences at work. Dealing with conflict:

• Boosts workplace morale.
• Prevents disruptions to productivity.
• Promotes effective communication.
• Increases job satisfaction.
• Builds trust and respect.
• Promotes retention.
• Supports a safe environment.

Conflict Resolution Training

Elite Training of Louisiana's conflict resolution course is a highly interactive session where your team will learn the tools to address conflict and successfully navigate challenging situations experienced in the workplace. The training addresses:

• Peer-to-peer conflict
• Team Member-to-leader conflict
• Leader-to-team member conflict
• External stakeholders, like customer-to-team member conflict

The conflict resolution session forms part of the Leadership Essential Series and is also an exceptional independent session for every level of the workforce.

Our Conflict Resolution Session

The session includes:

• Building trust: The session dives into content about resolving issues while building credibility and trust.
• Effective communication:
The facilitator will take your team through the communication model and how to utilize it effectively to deal with conflict.
• Active Listening:
A vital component of resolution is listening. The facilitator will share active listening techniques and provide activities to enhance your team's listening skills.
• Understanding personalities: The facilitator will explore how personality impacts response to conflict and how each team member can understand their nature and others' natures to effectively deal with uncomfortable situations and disagreements.
• General role-playing: Your team will utilize the communication model for feedback and role-play situations. Team members will analyze responses and explore opportunity areas.
• Group discussions: The facilitator provides case studies for your team to discuss to determine how each individual would effectively approach an issue, drill down to the root cause and resolve the conflict.
• Personalized role-playing: The facilitator will then move into actual issues and case studies specific to your organization to put all the skills and information learned into practice.

Contact Us to Schedule Our Conflict Resolution Session

Elite Training of Louisiana is an award-winning corporate training company with 20-plus years of experience developing leaders and individual contributors and improving the workplace for our clients. Complete the contact form for more information or to schedule a conflict resolution session for your team.

We promise that if our course does not meet your expectations, we'll courteously refund your investment.